FRONTLINE TECHNICIAN - RESTORATION (MOLD, WATER DAMAGE, FIRE)

$15.00 hourly
  • ATR Solutions
  • Oct 05, 2021
Full time Entry Level, Part time Entry Level General Labor Other Skilled Labor

Job Description

***SIGN ON BONUS QUALIFICATIONS: ACTIVE IICRC CERTIFICATION & WORK EXPERIENCE IN THIS FIELD***

 

ATR Solutions, LLC dba All Things Restored is a privately held organization that provides property damage emergency services, restoration, and reconstruction services for residential and commercial properties due to water, fire, mold, storm, and other disasters. ATR Solutions, LLC dba All Things Restored is the fastest growing restoration contractor in the North Florida demographic. All Things Restored an organization that is a recognized industry leader and expert within the property restoration sector inside the arena of Property & Casualty Insurance services. [ More information about ATR Solutions, LLC can be found at www.allthingsrestoredllc.com ]

A Frontline Technician will work within our Emergency Services (Mitigation) Department. The Frontline Technician’s primary responsibility is to provide technician service the mitigation business, department, and staff.

 

Essential Duties/Responsibilities

• Service flood, fire, and mold remediation projects

• Obtain IICRC WRT Certification within six months of employment (via company provided education program)

• Meet or exceed scored benchmarks within formal review process at 30-day, 60-day, 90-day, six-month, nine-month, and 12-month periods

• Participate in daily/weekly company meetings

• Participate in rotation of On-Call Schedule for Emergency Service

• Operate power equipment and tools safely

• Work above ground level safely (ladder work sometimes required)

• Responsible for Resource Management of the following:

o Movement, care, and inventory of equipment in the warehouse and on jobsites

o Tracking of assets (equipment/tools)

o Vehicle Maintenance

• Complete digital forms and/or field paperwork for Mitigation and/or Remediation losses with 95% accuracy rating within each review period.

• Review estimates and/or protocols written by production manager, indoor environmental professionals, and/or insurance adjusters, or the like

• Communicate and negotiate with insurance adjusters/carriers

• Maintain and create good relationship with insurance adjusters/carriers and vendors

• Deliver excellent customer service and minimize/eliminate any customer

complaints/negative reviews

• Manage and exceed expectations for job profitability

• Understand mathematical formulas associated with equipment usage/drop size based on job size

• Collection of payment and/or deductibles, delivery of same to office

management/production manager

• Monitor and address safety issues and ensure employment of all OSHA safety practices including use of proper PPE at all applicable times

• Follow the ATR Mission, Vision, & Values, and The 10 Service Basics

• Basic marketing/sales/customer relation development of the company’s services to current and potential client base, insurance carriers, and industry professionals

• Attend industry related trainings

• MAXIMIZE PROFITABILITY while operating within the confines of the Company’s mission, vision, and values.

 

Competency – Knowledge, Skills and Abilities:

• Knowledge of Microsoft Office applications (Outlook, Word, Excel)

• Thorough understanding of mathematics through high school level Algebra I

• Ability to operate hand and/or power tools safely

• Customer Service skills

• Communication skills

• Effective meeting skills

• Critical thinking skills

• Ability to learn and operate our primary operating systems: Xactimate, TSheets, Google Calendars, Contractor Connection, any/all TPA Systems, and/or One Drive/G-

Suite/DropBox.

• Ability to answer and communicate with customers over the phone and face to face

• Ability to work office equipment (fax, scanner, printer, phone system, computers)

• Ability to work independently

• Ability to coordinate multiple jobs within the same time frame

• Ability to pass and maintain a Valid Driver’s license and MVR check

• Ability to pass and maintain a Criminal Background Check and mandated PA State Background Checks