Software Support Specialist

$35,000 - $40,000 yearly
  • Advantage Design Group
  • Jacksonville, FL, USA
  • Apr 21, 2021
Internship (paid), Full time Entry Level Computer Customer Service Entry Level QA-Quality Control Software and Coding

Job Description

Advantage Design Group is looking for a Software Support Specialist with excellent customer service skills, technical knowledge and a problem-solving attitude. We want to provide our customers with superb care and effective solutions using our proprietary software system. While this is a technical role, we support our customers through telephone, internet, email, and periodic virtual meetings.

The successful candidate will be able to prioritize multiple projects and provide quality work within established production timelines. Exposure to new and emerging technologies, a friendly, relaxed environment, and the flexibility to contribute new ideas and implement new technologies is our standard.

We reward professionalism, a strong work ethic, flexibility, and a sense of humor.

Job Responsibilities

  • Answer calls for customers needing assistance with technical problems and/or concerns with websites and software
  • Troubleshoot websites and software to identify errors, make the necessary modifications or assign tasks to designers or developers to address customer issues
  • Train customers as needed in the use of proprietary software via WebEx or written instructions
  • Communicate with customers, fellow employees, and/or vendors to resolve issues
  • Document all communication with customers in our database
  • Consult with staff and management to establish requirements for modifications
  • Maintain SOP’s for all assignments
  • Develop training materials and procedures
  • Help test existing and new software programs to ensure programs work efficiently
  • Perform all other duties as assigned and needed

Requirements:

  • 3+ years relevant experience in training/project management/client services
  • A solid comfort level with new technology platforms and the ability to converse with clients
  • Website CMS experience required
  • Proven project management track record and the ability to meet deadlines
  • Tremendous attention to detail

Plus:

  • familiarity with SSL
  • basic web standards (particularly HTML/CSS)

Benefits:

  • A competitive base salary
  • Group Health & Dental insurance
  • Retirement Plan
  • Annual raises based on performance
  • Training: includes various classes and on-the-job training
  • Paid vacation and holidays
  • Flex Time
  • Business casual work environment
  • Work with the latest equipment & software
  • Work on a wide variety of projects for some of the largest companies & colleges in the US
  • Annual expense paid company trips
  • Teamwork environment
  • Opportunity to grow, learn and explore your creativity.

Area Benefits

  • No state income tax
  • Coastal Florida city with miles beaches and river www.visitjacksonville.com
  • For more information on Advantage Design Group, visit us at AdvantageDesignGroup.com

Contact Information
Interested candidates should apply with their resume.

NOTE: This is a full-time, on-site position, non-telecommuting position. Only applicants in Jacksonville, FL or those willing to relocate will be considered. Background check and U.S. citizenship or U.S. work authorization is required.

About Advantage Design Group:

Advantage Design Group@, a multimedia production and software development firm, is the largest online orientations producer in North America. Advantage Orientation@ is the company's cloud-based solution currently deployed by over 250 higher education institutions in three countries. The platform invites engagement with interactive and media-rich content, transforming enrollment into an onboarding experience for students and staff. Customized creative and technical services include content development, Branded interface design, video production, advanced programming and unlimited training. The platform also consists of a robust administrative panel to manage content and track, monitor, and analyze user data. Watch the video at AdvantageDesignGroup.com.

Job Type: Full-time

Pay: $35,000.00 - $40,000.00 per year

Benefits:

  • 401(k)
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Schedule:

  • 8 hour shift
  • Monday to Friday

Ability to Commute/Relocate:

  • Jacksonville, FL 32256 (Preferred)

Education:

  • High school or equivalent (Preferred)

Experience:

  • training/project management: 3 years (Preferred)

Work Location:

  • One location

Communication method(s) used:

  • Email
  • Phone
  • Chat

This Job Is Ideal for Someone Who Is:

  • Dependable -- more reliable than spontaneous
  • People-oriented -- enjoys interacting with people and working on group projects
  • Detail-oriented -- would rather focus on the details of work than the bigger picture

Company's website:

  • www.advantagedesigngroup.com

Benefit Conditions:

  • Waiting period may apply
  • Only full-time employees eligible

Work Remotely:

  • No

COVID-19 Precaution(s):

  • Remote interview process
  • Personal protective equipment provided or required
  • Social distancing guidelines in place
  • Virtual meetings
  • Sanitizing, disinfecting, or cleaning procedures in place

School Affiliation

University of North Florida